Returns & Exchanges Policy

Last Updated: 18-08-2025

At Revelli Studio, we want you to be satisfied with your purchase. If there is an issue with your order or if you are simply not happy with your items, please read this policy carefully.

1. Returns and Exchanges

1. Wrong or Defective Items
   
   

• If you received the wrong item or the item is defective, please contact us immediately at info@revellistudio.com so we can resolve the issue.
  
  

• We will provide a free replacement or full refund for defective or incorrectly delivered products.
  
  

2. Returning Items Due to Dissatisfaction
   
   

• You may return items within 14 days of receipt, provided they are unused, unopened, and in their original/sellable condition.
  
  

• Items that are used, opened, damaged, or not in their original condition are not eligible for a refund or exchange.
  
  

• Please note: Return shipping costs are the responsibility of the customer, unless the item is defective or incorrectly delivered.
  
  

3. Full Refund
   
   

• Once we receive and inspect your returned items, the purchase amount will be refunded to your account within 10 business days.
  
  

• Any original shipping costs will not be refunded.
  
  

2. How to Request a Return

Follow these steps to ensure your return is processed correctly:

1. Request a Return Form
   
   

• First, request the return form via our contact form or by email at info@revellistudio.com
  
  

• Provide your order number, email address, and reason for return.
  
  

2. Prepare Your Return
   
   

• Complete the return form and include it in your package.
  
  

• Include a clear photo of the items being returned.
  
  

• Ensure items are well-packaged to prevent damage during shipping.
  
  

• Clearly mark the package with ‘Return’.
  
  

• Use a trackable and insured shipping method. We are not responsible for items that are lost or damaged during return shipping.
  
  

3. Return Address
   
   

• Send your package to the return address provided on the return form.
  
  

4. Processing & Refund
   
   

• Once we receive and inspect your return, your purchase amount will be refunded within 5 business days.
  
  

3. Important Return Conditions

• Items must be unused, unopened, and in their original packaging.
  
  

• Ensure the return shipment is well-packaged and traceable.
  
  

• Returns without an approved return form may not be processed.
  
  

• For defective or incorrectly delivered items, return shipping costs will be covered by us.
  
  

4. UK Consumer Rights

• Under the Consumer Rights Act 2015, you are entitled to products that are safe, of satisfactory quality, and as described.
  
  

• Your right to return items within 30 days for dissatisfaction falls under UK consumer protection laws.
  
  

5. Contact Information

If you have any questions about your return or would like to discuss your order, we are happy to help:

• Email: info@revellistudio.com
  
  

• Facebook: Facebook page